PDF Version DemoIP Office Maintenance
- Diagnosing and solving the problem given a troubleshooting scenario.
- Handling the upgrade procedures and validating the upgrade status.
- Using proper tools to carry out a test plan.
Certification Paths’ Overview
78200X Avaya IP Office Platform Configuration and Maintenance Exam is a must if you plan to earn the following two certifications: ACSS - Avaya IP Office Platform and ACSS - Avaya IP Office Contact Center. The first one refers to the candidate's ability to diagnose, isolate, and endorse the Avaya IP Office Platform within the Avaya Midmarket Team Engagement Solution at an intermediate to an advanced stage. Consequently, the second mentioned certificate verifies that the candidate has demonstrated proficiency in diagnosing, isolating, and supporting the Avaya IP Office Contact Center as part of the Avaya Midmarket Team Engagement Solution. Note that the associated training for this exam is only available for Avaya Partners, Customers, and Associates.
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Exam Basics
The Avaya 78200X exam verifies that an individual has attained a higher degree of proficiency in using core and dynamic IP Office Platform Solution products. It verifies one’s ability to efficiently perform the installation, maintenance, and troubleshooting tasks. Besides, the test is ideal for field maintenance and support engineers performing or managing fault-finding activities on IP Office.
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Configuration of the IP Office
- Implementing an IP Office solution that is personalized to your needs.
- Configuring IP Office Platform using management user interfaces.
- Setting up the security features.
- Configuring the apps such as Voicemail Pro and one-X Portal.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213
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Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Platform Architecture & Requirements | 20% | - System sizing and requirements for customer scenarios - Platform versions, options and specifications - Licensing and activation |
| Topic 2: Maintenance, Troubleshooting & Upgrades | 15% | - Common issues and resolution procedures - System monitoring, logs and diagnostics - Backup, restore and software updates |
| Topic 3: Installation & Implementation | 20% | - IP500 V2 hardware installation - Initial system setup and configuration - IP Office Server Edition deployment |
| Topic 4: System & User Configuration | 25% | - Endpoint configuration: digital, SIP, soft clients - User, extension, group and call routing configuration - Management interfaces: Manager, Web Manager, System Status Application - System settings, time, network and security |
| Topic 5: Application & Feature Configuration | 20% | - Voicemail Pro configuration - One-X Portal and unified communications - ARS, short codes, hunt groups and automated attendants |
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