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Following is the 7750X Exam Format
Format: Multiple choices questions
- Number of Questions: 70
- Passing score: 73%
- Language: English
- Length of Examination: 1-1/2 Hours
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21346
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Avaya 7750X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Dialer and Chat Channels | 20% | - Outbound dialer configuration and operation - Multi-channel interaction handling - Chat server integration and routing |
| Topic 2: Email Channel Implementation | 20% | - Email management and reporting - Email routing and workflow setup - Email server integration and configuration |
| Topic 3: Integration with IP Office Platform | 25% | - Licensing and user permissions - Integration prerequisites and configuration - Network and signaling requirements |
| Topic 4: Configuration, Troubleshooting & Maintenance | 10% | - Common issues and resolution procedures - Monitoring, logging and performance tuning - Advanced settings and customization |
| Topic 5: IP Office Contact Center Solution Overview | 25% | - Supported IP Office platform versions - Deployment models and system requirements - Solution components and architecture |
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