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What Are The Topics Covered In The Exam?
The candidate can learn about the Cisco Unified CCE solution by mastering the concepts of the following domains which will allow you to write the test with ease and get the prestigious Cisco Unified Contact Center Enterprise Specialist certification. A complete list of topics can be found on the official exam page, which includes:
- Describe the Call Flow Scripting Process in Cisco Unified CVP and Cisco Unified ICM for Cisco Contact Center Enterprise solution (18%).
- Recognizing Cisco Unified CCE tools, Cisco Unified CVP, Cisco Unified ICM, Cisco Unified IC, and Finesse tools (16%).
- Define the fault-tolerant characteristics of the Cisco Unified Contact Center Enterprise solution, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified Customer Voice Portal (14%).
- Describe the installation process for ICM components of Cisco Unified CVP, Cisco Finesse, Cisco Unified Contact Center Enterprise solution, and Cisco Unified IC. (21%)
- Identify Cisco Unified CVP, ICM, and Cisco Finesse (11%).
- Understanding Cisco Unified CCE Agent Supervision considerations and issues (20%).
Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS) 600-460 exam has been renumbered recently and now sounds as 500-450 exam. It is an IT standard certification exam that aids the candidates to demonstrate their knowledge of deploying and installing the Cisco Unified Contact Center Enterprise solutions. The aspiring candidates who want to open up new career opportunities in the IT sector can go for 500-450 exam. Furthermore, it can make your path to get your desired job by getting the Cisco Unified Contact Center Enterprise Specialist certification.
Cisco 500-450 Exam Certification Details:
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Sample Questions | Cisco 500-450 Sample Questions |
| Duration | 75 minutes |
| Exam Code | 500-450 UCCEIS |
| Exam Registration | PEARSON VUE |
| Number of Questions | 65-75 |
| Exam Price | $300 USD |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Name | Implementing and Supporting Cisco Unified Contact Center Enterprise |
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Cisco 500-450 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration of UCCE Components | 21% | - Agent teams and configuration limits - Cisco Unified CVP configuration - Voice gateway and SIP dialer setup - ICM/CCE installation process - Cisco Unified Intelligence Center deployment - Cisco Finesse installation and configuration |
| Integration and Troubleshooting | 27% | - Integration with CUCM and other Cisco platforms - Common deployment issues and resolution - Outbound dialer troubleshooting - Performance monitoring and logging |
| Fault Tolerance and High Availability | 14% | - Fault-tolerant integration of CVP and CUIC - ICM heartbeat and redundancy mechanisms - Impact of network failures on UCCE - Component synchronization and upgrades |
| Call Routing and Scripting | 22% | - Database lookup integration - Skill-based routing logic - MicroApp and DTMF processing - Post-call survey configuration - ICM script editor fundamentals |
| UCCE Administration and Tools | 16% | - Finesse administration interface - ICM configuration utilities - CUIC reporting tools - CVP management tools |
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