Avaya 46150T : APSS Avaya Solutions for Midsized Customers Online Test

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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) In a way, aren't we all on the IT team?
B) Avaya has a long history of placing solutions in the contact-center environment.
C) Doing your due diligence with us will buy you sweat equity with IT.
D) I've already got everything I need from the IT team, I need to hear it from you!
E) Maybe we can help. What's keeping your agents from meeting their goals?

2. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Quality Management Edition
B) Standard Edition
C) Desktop Trigger
D) Workforce Management
E) Recorder Edition

3. Which of the following is the best description of the SIP Line Appearance feature?

A) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
B) Allows placement of SIP calls on selectable trunk line extensions
C) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
D) Permits instant two-way conferencing on SIP video endpoints
E) Causes desk phones to present SIP call appearances the same as trunk line calls

4. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Quality Management Edition
B) Standard Edition
C) Desktop Trigger
D) Workforce Management
E) Recorder Edition

Solutions: