Operational Procedures
Operational procedures include a wide range of subtopics that are extracted from the following knowledge areas:
- Remote access technologies;
- Environmental impacts and the right controls;
- Basic safety procedures;
- The processes involved in addressing privacy, prohibited activity, policy, and licensing concepts;
- Disaster recovery and prevention techniques;
- Comparing and contrasting IT best practices relating to documentation types;
- The adoption of the right communication skills and professionalism.
- The implementation of basic change management best practices;
- Basic scripting concepts;
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Who Should Take CompTIA 220-1002 Exam?
The CompTIA 220-1002 exam is meant for beginner-level IT specialists and students who are getting ready for an exciting IT career as personal computer service technicians, help desk technicians, or other similar roles. Ideally, taking this test should be your first step when preparing for a career around the computer network, security, or cloud computing niches.
Preparation Options for CompTIA 220-1002 Exam
Studying is an important part when you want to take the CompTIA 220-1002 test, because without proper preparation, it will be near impossible for you to master the exam content. Luckily, there are many materials that you can use including the official ones. If you visit the CompTIA website, you can find many options that you can use to prepare for this test. One of the main tools that you need to use is books. When choosing a guide, make sure that you opt for the one that is easy to understand and that covers all the topics in detail. Some of the books that you can use are as follows:
- CompTIA A+ Complete Study Guide: Exam 220-1001 & Exam 220–1002.
- CompTIA A+ Core 2 220-1002 Certification Study Guide;
- CompTIA A+ Certification All-in-One Exam Guide (Exams 220-1002 & 220-1002);
Another resource that you will find on the CompTIA website is practice labs and workshops. Reading the theory and concepts will not be enough to ace this exam and that is why using these labs will help you a great deal. Practical exposure is very important, so you should take a closer look at them. Last but not least, CompTIA also offers online training and instructor-led training courses. This is one of the most interactive ways to study for this certification test. All of these courses and classes are designed by the experts who know a lot about the subject, so they can help you drastically during your preparation.
Key Details of CompTIA 220-1002 Exam
CompTIA 220-1002 is the second test that you need to pass to get the CompTIA A+ certification. This is a 90-minute exam that consists of 90 questions. This means that the students will have approximately one minute for each question. In order to pass this qualifying test, the candidates should get the passing score of 700 points out of 100-900. One of the last things that you need to know about this exam is that it costs $232 and is available in many languages, including Spanish, Thai, Portuguese, Japanese, German, and English.
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
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CompTIA 220-1002 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operating Systems | 28% | - Other operating systems
|
| Operational Procedures | 22% | - Professionalism and communication
|
| Security | 22% | - Threats and vulnerabilities
|
| Software Troubleshooting | 28% | - System and application troubleshooting
|


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